Wireless Equipment Provider Services

VENDOR SERVICES

The successful engagement between vendor and operator is without doubt the single most important aspect of the wireless business. Having personally purchased in excess of $ 2.2 billion in services and equipment, developed/operated 5 wireless operators and managed three vendors at the executive level, I’m personally able to provide greater insight into this process and value creation between the two parties.

From the initial engagement to a full service and deeper service offerings the vendor /operator relationship is viewed as having tremendous longer term engagement value. It’s essential the Chemistry and processes between both parties be right.

The current disconnects can be healed and more synergy created by the use of creative thinking, coaching and new process applications in the relationship.

Wireless People Consultancy offer a full range of such value added services from the initial bid evaluation process, to creating more on going value, managing rules of engagement, contract management new and existing service opportunities in a changing wireless operating Industry.

VENDOR/SUPPLIER SERVICE OFFERINGS

• Full operational Internal audit
  -How to think like an operator. This is essential, the vendor must understand about “supertition”, above competition in order to succeed
  -Synergy audit and what can be done to improve the relationship between Vendor and Operator. Often the relationship is simply not right-this service offering will identify key issues/risks and put you on a course for correction, essential for doing business
  -Garnishing extra business from the Operator-seek new opportunities and create more value add. As an operator, they want greater value and its "I want" the vendor to give me this.
  -Having the right personal culture to engage an operator, oan operator, overview of who you have dealing with key accounts and training employees in providing the right synergy with an operator
  -Organizational review to manage the wireless operator. Are you organized correctly for what the Operator wants and focuses on?
   

• Advice of the rules of engagement
  -Committing to what was in the Bid. Often vendors will “wing it” omitting key strategies and being able to think like the Operator
  -Provide above par reports to an operator. Reporting in all aspects of the business is essential, from status to role out to deliverables, to service level reports, accurate and above par reporting reflects what you are, or what you are not, in the form of being professional! This audit and suite of possible recommendations will keep you on healthy track
  -Excelling at deliverables, getting it right all the time every time. Operator demands can be extreme at times, vendors often loose their focus on what the Operator really wants, thus frustrating the operator. The trick is to out think and over deliver in service quality and performance- customer satisfaction is thus guaranteed!
   

• Contract Management
  - Calculating an operator’s value. Vendors are very often unaware of a new or existing operator’s long term value, this factor being essential for long term successes. Find out what the value is of your customer and engineer/price/support accordingly.
  - How operators review prices and services, creating the extra value add! This value added service will give you insight into the way operators view price and there internal price KPI’s in which you are been compared with other similar products and suppliers-get this right and you will win the deal!
  - Adding more value to the deal and getting the contract. The Bid response is fine, but if that extra value add is missing, what then? what are these values and expectations by the operator? 30 years in the Telecoms Industry will show you how to create these new values.
  - New synergies for Operating the Operator. Wireless operators are facing serious challenges in the day-to-day world in which they operate. This is full of opportunity for the vendor, for new creative services, if priced right and well managed. Find out what is going on inside the minds of the operator as they attempt to re structure and offer them enhanced new services.
  
   

• Vendor/Operator Service development
  - Centers of excellence on your door step. Warehouse or center of excellence? Which one are you? Find ways of adding extra value to your customer base.
  
  - New paradigm for extending business opportunities to the operator. Challenges are ahead, get into new uncharted services now. GSM is Global, however most operators are still behind in many areas in their service domain, help them identify and help them review new service mandates. Show them your worth and give them new service opportunities they have not yet thought of.

  - Mining new advanced services. Vendors suffer from their own product centric ways, often ignoring other co share opportunities in a product or service offering. Much to the detriment of operator, who often simply wants a seamless solution to a problem? This Wireless People Service offering allows more “bolt on” value to the deal and possible co relationships with other vendors and the customer, find out what can be done for greater value creation and solution management

  - Creating high value feature services. Think out of the box when it comes to future feature service creation, there are limitless opportunities for greater value creation for your business, product and the customer….understand new Operator revenue opportunities and provide value added solutions.